Cuci365 Privacy Policy — Your Personal Data Protection

1 Introduction

Welcome to the cuci365 Privacy Policy page. This document is designed to give you a clear and transparent overview of how the cuci365 platform manages your personal data throughout your membership with us.

Cuci365 is an online casino and sports betting platform operating for Malaysian players. In the course of daily operations, we collect certain personal data necessary to ensure the platform functions properly, remains secure, and meets applicable legal requirements. We take this responsibility seriously and are committed to managing your data in a fair, accountable, and transparent manner.

By registering and using the cuci365 platform, you agree to the data collection and processing practices set out in this Privacy Policy. This Policy is to be read together with the Terms and Conditions cuci365, which constitutes the entire agreement between you and our platform.

2 Personal Data We Collect

Cuci365 only collects data that is strictly necessary for the stated purposes. We do not collect data excessively or for undisclosed purposes. The following are the categories of data we collect:

2.1 Data You Provide Directly

• Identity Information: Full name, national identification number (MyKad) or passport, date of birth and gender.
• Contact Information: Mobile phone number, email address and residential address.
• Verification Documents: Copies of MyKad, passport, or other KYC documents submitted during the identity verification process.
• Financial Information: Bank account number, bank name and e-wallet details for deposit and withdrawal purposes.
• Account Password: Stored in hashed format and unreadable — cuci365 does not store passwords in plain text.

2.2 Data Collected Automatically

• Device Data: Device type, operating system, screen resolution and unique device identifier.
• Network Data: IP address, internet service provider (ISP), and estimated geographic location.
• Usage Data: Pages visited, games played, session duration, clicks and in-platform interactions.
• Cookie Data: Cookie information and similar tracking technology data — explained further in Section 6.
• Technical Log: Server logs, error reports and diagnostic data used for technical troubleshooting.

2.3 Data from Third Parties

In certain circumstances, cuci365 may receive your personal data from trusted third parties, including identity verification providers, payment processors, and fraud prevention agencies. This data is used solely for account verification and security purposes.

3 Purpose of Data Use

The personal data we collect is used for the following purposes only. cuci365 will not use your data for any other purpose without obtaining your consent first:

3.1 Account and Platform Operations

• Creating and managing your member account at cuci365.
• Processing deposits, withdrawals and other financial transactions securely and accurately.
• Verifying your identity through the KYC process to comply with applicable laws.
• Granting access to games, promotions and VIP benefits based on your eligibility.

3.2 Security and Fraud Prevention

• Identifying and investigating suspicious or unauthorised account activity.
• Preventing bonus abuse, identity fraud and money laundering.
• Monitoring betting patterns to detect any potentially harmful anomalies.
• Meeting reporting obligations to authorities as required by law.

3.3 Communications and Customer Support

• Sending important notifications related to your account, including transaction confirmations and security updates.
• Responding to customer enquiries, complaints and support requests.
• Sending promotional information and exclusive offers — only if you have consented to receive them.

3.4 Service Improvement

• Analysing usage patterns to improve the overall user experience.
• Developing new features and improving existing ones based on user feedback and usage data.
• Conducting A/B testing and internal market research for product development purposes.

4 Third-Party Disclosure

Cuci365 only shares your personal data with third parties under limited and controlled circumstances. Every third party we work with is bound by strict data protection agreements and is only permitted to use your data for the specific purposes agreed upon.

4.1 Trusted Service Providers

We share necessary data with the following service providers to ensure the platform runs smoothly:

• Payment Processor: Financial data required to process deposits and withdrawals via FPX, Touch 'n Go eWallet, and GrabPay.
• Identity Verification Provider: KYC information required to verify member identity in accordance with legal requirements.
• Game Provider: Game session information required by game software providers to deliver a smooth gaming experience.
• Cloud Computing Services: Server infrastructure provider that stores and processes platform data to the highest security standards.

4.2 Legal Requirements

Cuci365 may be required to disclose your personal data to authorities, law enforcement bodies, or courts when mandated by Malaysian law or a valid court order. In such situations, we will endeavour to notify you in advance unless such notification is prohibited by law.

4.3 What We Do Not Do

• Your personal data will not be sold to any third party for commercial purposes.
• Your data is never shared with advertisers or third-party marketing networks.
• Your financial information or wagering history will not be disclosed to unrelated parties.
• Third parties are not permitted to use your data for any purpose beyond what is specified in the service agreement.

5 Data Security

Cuci365 continuously invests in security infrastructure to ensure your personal data is always protected. The key security measures we implement include:

• 256-bit SSL Encryption: All data communications between your browser and cuci365 servers are encrypted using the latest TLS/SSL protocols.
• Hardened Data Storage: Sensitive information such as passwords and identification documents is stored in encrypted format using irreversible hashing algorithms.
• Strict Access Control: Only authorised cuci365 staff may access member personal data, and every access is recorded in an audit log.
• Continuous Monitoring: Our security monitoring system operates 24 hours a day, seven days a week to detect and respond to any cyber threats.
• Regular Penetration Testing: cuci365 conducts regular security testing performed by independent security experts to identify and address system vulnerabilities.
• Two-Factor Authentication: Two-factor authentication is available to all members to add an extra layer of security to your account.

6 Cookies & Tracking Technologies

Cuci365 uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyse platform usage patterns. The following are the types of cookies we use:

6.1 Essential Cookies (Required)

These cookies are required for the platform to function correctly. They cannot be disabled as they handle core functions such as login authentication, session security and language preferences. These cookies do not store any personally identifiable information.

6.2 Performance and Analytics Cookies

These cookies help us understand how members interact with the platform — which pages are visited most often, how long sessions last and where technical errors occur. This data is used in aggregate and anonymised form for platform improvements.

6.3 Functional Cookies

Functional cookies allow the platform to remember your preferences such as preferred language, location and display settings. This helps deliver a more personalised experience during your visit.

6.4 Managing Your Cookies

You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect certain platform functions, including the ability to log in to your account.

7 Your Rights Regarding Personal Data

As a registered cuci365 player, you have the following rights regarding your personal data. All of these rights can be exercised by contacting our support team:

8 Data Retention Period

Cuci365 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. The following are general retention period guidelines:

• Active Account Data: Retained for the duration your account is active and for up to three years after account closure.
• Financial Transaction Records: Retained for seven years in accordance with Malaysia's financial and taxation legal requirements.
• KYC Documents: Retained for seven years after the business relationship ends, in accordance with anti-money laundering legislation.
• Security Log: Retained for 12 months for security investigation and dispute resolution purposes.
• Communication Data: Customer support emails and chat records are retained for two years.

Once the retention period expires, your personal data will be securely deleted or anonymised using methods that ensure the data cannot be recovered.

9 Children's Privacy

The cuci365 platform is strictly for individuals aged 18 years and above only. We do not intentionally collect, store, or process personal data from any individual under the age of 18.

Age verification is carried out during registration and through KYC procedures to ensure that only adults can access the platform. If we discover that personal data has been collected from an individual under the age of 18, that data will be deleted immediately and the account will be closed.

10 Privacy Policy Amendments

Cuci365 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Whenever an amendment is made, the "Updated" date at the top of this page will be changed to reflect the date of the latest revision.

For material amendments — changes that significantly affect how we use your personal data — cuci365 will notify you via your registered email or in-platform notification at least seven days before the amendment takes effect.

Your continued use of the cuci365 platform after any amendment to the Privacy Policy takes effect constitutes your acceptance of the revised policy. If you do not agree with any changes, you have the right to close your account before the amendments come into force.

11 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how cuci365 handles your personal data, our team is ready to assist through the following channels:

• Email: [email protected]
• Live Chat: Available on the cuci365 platform, 24 hours a day, 7 days a week
• Response Time: Privacy-related enquiries are typically responded to within two business days

To exercise your personal data rights as outlined in Section 7, please contact us through any of the channels above. We may need to verify your identity before processing your request to ensure your data remains fully secure.